CUSTOM HAND KNOTTED RUGS
Our rugs are custom made to order. This gives us the ability to tailor your rug to your exact specifications, including flexibility with colours, design and size. We will do everything to ensure that you are happy with your purchase.
For all Custom rug orders a seven day grace period for cancellation is in effect, and a full refund will be given during this time. At the end of the seven days we will begin weaving your custom rug and the 50% deposit is non-refundable.
Your rug will be inspected by both our Master Weaver in Nepal, and myself in Toronto before delivery to you. Quality is of utmost importance and we pride ourselves on creating beautiful, hand knotted rugs to be enjoyed by your family and passed down through the generations.
CUSHIONS AND ACCESSORIES
We want you to be delighted with your purchase, so if you are not completely happy, you may return it to us within 21 days of receipt for a full refund or exchange - provided that the item is returned complete and in original condition. Eeuwes will cover the cost of shipping return within the Greater Toronto Area, but charges may be incurred for shipping outside of Toronto.
To return an item, you must first contact us. We will then arrange for a courier service to collect the item from you. Returns can be collected from your home, work or alternative address.
It is recommended that you keep the original packaging in order to make returning items easier. If you no longer have the original packaging we can suggest alternatives or send you new packaging free of charge.